Privacy Policy

1. Introduction

Bay of Islands Vintage Railway (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://bayofislandsvintagerailway.org.nz/ (“Website”).

By using our Website, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of personal and non-personal information:

2.1 Personal Information

We collect personal information that you voluntarily provide, including but not limited to:

  • Contact Information (Name, Email Address, Phone Number)
  • Billing & Payment Details (when purchasing tickets or making donations)
  • Booking Information (train ride bookings, special events)
  • Communication Preferences (when you subscribe to newsletters or updates)

2.2 Non-Personal Information

We may automatically collect non-identifiable information, such as:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on our site
  • Referring website or search terms

This data helps us improve our Website’s functionality and user experience.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To process bookings and payments securely
  • To send booking confirmations and updates
  • To improve our services and user experience
  • To respond to inquiries or customer support requests
  • To send promotional offers, newsletters, or event updates (if you opt-in)
  • To ensure website security and prevent fraud

We do not sell, rent, or trade your personal information to third parties.

4. How We Share Your Information

We only share your data when necessary, including:

  • With third-party payment processors for secure transactions
  • With service providers who assist in running our website and services
  • When required by law enforcement or regulatory authorities

All third parties we work with are required to maintain the confidentiality and security of your information.

5. Cookies & Tracking Technologies

Our Website uses cookies to improve functionality and track user activity. These cookies may collect anonymous information such as:

  • Preferences and settings
  • Website analytics (e.g., Google Analytics)
  • Marketing and advertising performance

You can control or disable cookies in your browser settings, though this may affect website performance.

6. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or misuse. These include:

  • Secure Socket Layer (SSL) encryption for transactions
  • Restricted access to personal data
  • Regular security audits

However, no data transmission over the internet is 100% secure. We encourage users to take precautions when sharing personal information online.

7. Your Rights & Choices

You have the right to:

  • Access the personal data we hold about you
  • Correct or update any inaccurate information
  • Request data deletion (subject to legal obligations)
  • Opt-out of marketing communications

To exercise these rights, contact us at [Insert Contact Email].

8. Third-Party Links

Our Website may contain links to external sites (e.g., booking platforms, partner websites). We are not responsible for the privacy practices of these third-party sites and encourage users to review their privacy policies.

9. Children’s Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal data from minors without parental consent.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the “Last Updated” date revised. We encourage users to review this policy regularly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Bay of Islands Vintage Railway
Email: admin@bayofislandsvintagerailway.org.nz
Station Phone: +64(0) 9 404 0684 (Phone manned Monday-Friday 9:30am-4:30pm, Sat-Sun 9:30am-2pm)